A member of your technology team will need either a download of our software package or Black Rocket flash drive loaded with our ready-to-run software. When scheduling your appointment please be sure to provide an appropriate mailing address (if a flash drive is requested) and a drive will be provided within 4-5 business days.
At the time of the appointment, and with the software package either extracted or flash drive in hand, your technology representative will need to be present in a computer lab that will be used during the summer for our classes. The computer should be logged into using the account type that the students will have access to in the summer. For room assignments please contact your youth programs coordinator.
A phone conversation between members of our technology teams will initiate the testing. Please be sure to provide a phone number that can be reached in the lab when setting up an appointment or request to call us instead – we’ll send an email out either the day before or morning of the appointment with contact details.
After connecting via phone a remote test will be initiated using remote desktop control software. By default Black Rocket utilizes Zoho Assist or TeamViewer remote control software to initiate a one-time connection.
A Black Rocket representative will conduct the test over the remote connection and discuss any other requirements or needs directly with your technology team via the phone. Sometimes additional dependencies are required, for example specific Visual Studio, java, and/or DirectX libraries.
The test should last 30-60 minutes depending on how many classes are being held and if any difficulty arises.
You will receive a follow up email from Black Rocket if any other action is required on your team’s part.
Please use the button below to book a remote tech check appointment.
If you have any trouble or questions please contact Michael Jubina, Director of Technology for Black Rocket at email@example.com